Last updated: November 28, 2025
At Carehandstore, we take immense pride in crafting exceptional custom furniture, providing expert restoration services, and delivering professional assembly solutions. Your complete satisfaction is our highest priority. This Return Policy outlines our commitment to quality and the procedures for addressing any concerns with our products and services.
Nature of Custom Work: All furniture manufactured by Carehandstore is custom-created based on your specific design requirements, dimensions, and material selections. Because each piece is uniquely crafted for you, custom furniture is generally not eligible for return or exchange.
Design Approval Process: Before we begin fabrication, you will review and approve detailed drawings, material samples, and specifications. This collaborative approval process ensures the final product meets your expectations. Once you authorize production, the design becomes final and changes cannot be accommodated without additional fees.
Quality Guarantee: We guarantee that all custom furniture will be manufactured according to approved specifications using quality materials and expert craftsmanship. If the delivered piece fails to match approved specifications due to our error, we will repair, remake, or provide a refund at our discretion.
Inspection Period: Upon delivery, you have 48 hours to inspect the furniture and report any defects, damage during transit, or deviations from approved specifications. Claims made after this period may not be accepted unless related to latent defects covered by warranty.
Assessment and Estimates: All restoration projects begin with a thorough assessment. We provide detailed estimates outlining recommended work, materials, timeline, and costs. You must approve the estimate before we proceed with restoration.
Restoration Guarantee: We guarantee our restoration work for one year from completion date. If issues arise due to workmanship or material defects, we will address them at no additional charge. This guarantee does not cover damage from normal wear, accidents, or improper care after restoration.
Returns: Because restoration services are performed on your existing furniture, returns are not applicable. However, if you are unsatisfied with the completed restoration, contact us within seven days of pickup. We will work with you to address concerns and achieve satisfactory results.
Unclaimed Items: Restored furniture must be claimed within 30 days of completion notification. Items not claimed within 60 days may be considered abandoned and disposed of, with deposit and storage fees forfeited.
Service Guarantee: Our assembly and repair services are guaranteed for 90 days from service date. If issues arise due to our workmanship, we will return to address them at no additional charge. This does not cover damage from misuse, accidents, or normal wear.
Returns: Assembly and repair services cannot be returned. However, if you experience issues with our service quality, contact us immediately so we can resolve the situation promptly and professionally.
Custom Furniture Warranty: All custom furniture manufactured by Carehandstore includes a two-year warranty covering defects in materials and workmanship. This warranty ensures structural integrity, proper joinery, and finish quality under normal use conditions.
What Is Covered:
• Structural failures due to manufacturing defects
• Joint separation or failure
• Finish defects (peeling, bubbling, excessive cracking)
• Hardware malfunctions due to defective components
• Material defects that affect functionality or appearance
What Is Not Covered:
• Normal wear and tear
• Damage from accidents, misuse, or abuse
• Modifications made by third parties
• Damage from improper cleaning or maintenance
• Natural characteristics of wood (grain variation, color variation, minor knots)
• Changes in wood color due to natural aging and light exposure
• Damage from excessive moisture, heat, or environmental conditions
Warranty Claims: To file a warranty claim, contact us with your order number, photographs of the issue, and a detailed description. We will evaluate the claim and determine appropriate resolution, which may include repair, replacement of affected components, or in rare cases, full replacement.
Before Production Begins: You may cancel custom furniture orders before production begins with written notice. A cancellation fee of 25% of the project total will be retained to cover design work, material research, and administrative costs. The remaining deposit will be refunded within 14 business days.
After Production Begins: Once materials have been ordered or fabrication has commenced, cancellations are not permitted. At this stage, you are obligated to complete the purchase. We will work with you to make any feasible modifications to ensure satisfaction.
Rescheduling: Delivery and installation appointments may be rescheduled with at least 48 hours notice at no charge. Cancellations or rescheduling with less notice may incur a fee of up to 10% of the project total.
Delivery Inspection: Upon delivery, carefully inspect all furniture for damage or defects. Note any issues on the delivery receipt and photograph them immediately. Report damage to us within 48 hours of delivery.
Shipping Damage: If furniture is damaged during shipping, document the damage with photographs and notify us immediately. We will file claims with carriers and arrange for repair or replacement as appropriate.
Manufacturing Defects: If you discover manufacturing defects after delivery, contact us promptly with photographs and a detailed description. We will evaluate the claim and provide appropriate resolution according to our warranty terms.
Resolution Options: Depending on the nature and severity of damage or defects, we may offer on-site repair, return to workshop for repair, replacement of affected components, or in exceptional cases, complete replacement of the piece.
When refunds are approved under the terms of this policy, they will be processed within 14 business days of approval. Refunds will be issued to the original payment method used for the transaction. Please allow additional time for your financial institution to process the refund to your account.
Refunds do not include shipping, delivery, or installation fees unless the refund is due to our error or defective products. Custom design fees are non-refundable as they represent completed intellectual work.
Proper care and maintenance are essential to preserve the beauty and longevity of your custom furniture. We provide detailed care instructions with each piece, including recommended cleaning products, maintenance schedules, and environmental considerations.
Failure to follow care instructions may void warranty coverage. If you have questions about proper care, contact us for guidance. We offer maintenance services and refinishing when needed to keep your furniture looking beautiful for generations.
We are committed to resolving any concerns or disputes amicably and professionally. If you have a complaint or concern, please contact us directly so we can work toward a mutually satisfactory resolution.
If we cannot resolve the matter through direct discussion, both parties agree to attempt mediation before pursuing legal action. Any disputes that cannot be resolved through mediation will be subject to the jurisdiction of the courts in Dallas County, Texas.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified policy. The policy in effect at the time of your order governs that transaction.
If you have questions about this Return Policy or need to initiate a return, warranty claim, or discuss any concerns, please contact us:
Carehandstore
3100 Pine St
Dallas, TX 75215
United States
Email: info@carehandstore.world
Phone: +1 (469) 555-9034
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
We are committed to addressing your concerns promptly and professionally. Most inquiries receive a response within one business day.